FAQs

We prioritise reliability and care at every stage, which is why we partner with best-in-class couriers to ensure your order arrives on time and in perfect condition.

• Express Delivery (always): Next working day from dispatch, with optional in-flight changes available if plans change last-minute.
• Saturday Delivery: All the benefits of express delivery, scheduled to arrive on a Saturday for added convenience.

In most cases, your order will be delivered by Royal Mail or DPD. Where required - such as for remote addresses or smaller parcels - we may use Royal Mail as our preferred courier.

Simply enter your mobile number at checkout to receive real-time SMS updates as your order progresses. You’ll also receive a tracking link by email once your parcel has been dispatched.

If you created an account at checkout, you can log in anytime to view your tracking details and order history in one place.

If you're not in when delivery is attempted, our courier will usually try again the next working day. You can also rearrange delivery or provide new instructions directly via the tracking link in your email or SMS updates.

If you’re unlikely to be available, we recommend selecting a secure, sheltered safe place through your tracking link. This helps ensure a smooth delivery without delay.

You have up to 30 minutes after placing your order to request address changes at no extra cost. After that, changes are at our discretion and depend on whether the order has been processed or dispatched.

If your parcel has already been shipped, we’ll do our best to help. However, a £7.50 redelivery fee will apply if the item is returned to us due to an incorrect or incomplete address.

Please note: It’s the customer’s responsibility to provide an accurate delivery address. Any costs or delays resulting from address errors will need to be covered by the customer.

Yes - if your order hasn’t yet been processed or accepted, we’re happy to delay dispatch to match your preferred delivery date. Just email us as soon as possible at orders@edenandcohampers.com.

If your order has already been dispatched, you can usually delay delivery by up to 7 days using the tracking link provided. This option must be selected before the scheduled delivery day, and is managed directly through the courier.

Yes, on each product page, you’ll have the option to select your preferred delivery date. We’ll then dispatch your order to arrive as close to that date as possible using tracked delivery.

During seasonal periods - If you're ordering in advance for a specific occasion, we recommend choosing a weekday at least one day before your ideal delivery date, just in case of courier delays.

Yes, if your item is unopened and unused, you can return it within 7 days of receipt. Once confirmed, the return must arrive with us within 7 calendar days (From confirmation).

Please send returns to the following address:

EDEN & CO Returns
Unit 1, Estune Business Park
Long Ashton
Bristol
BS41 9FH
United Kingdom

Need help with return postage? We can provide a pre-paid Royal Mail label with home collection (UK Mainland only). If used, £7.50 will be deducted from your refund total.

Refunds are issued via your original payment method within 7–10 working days of us receiving your return in acceptable condition. This timeframe starts from the day we receive your parcel, not the day it’s posted.

Return requirements:

• You must email us within 7 days of delivery to confirm your intention to return.
• Items must be returned unopened, unused, and in resalable condition with all original packaging included.
• Returns must be securely packaged to avoid damage in transit. If received damaged or in unsellable condition, we may reduce or refuse the refund.
• If your return is not received in the original condition it was delivered in (with all products and packaging unopened/used and intact), a 25% restocking fee will be deducted from your refund. This covers fulfilment, packaging, and handling costs.
• If our Royal Mail label and collection service is used, a £7.50 fee will also be deducted.
• Returns outside of these terms may not be accepted or refunded.

Exceptions & Additional Terms:

• Damaged or faulty items: A full refund (excluding the restocking fee) will be provided if courier-confirmed damage or photo evidence within 48 hours is supplied.
• Returns caused by delivery issues (e.g. incorrect or incomplete address, missed delivery attempts, inaccessible location, or failure to collect from depot): all costs, including return postage and restocking, are the customer's responsibility.
• If an incorrect address is provided and the parcel cannot be returned: the customer is liable for the full order value — no refund will be issued. You may still wish to contact us and we will endeavor to help.
• Gift orders: Returns must be processed by the original purchaser unless agreed in writing with our team.
• Late deliveries: If your order arrives after a requested delivery date, you may return it at your own cost for a refund.

Important: Orders can be cancelled before dispatch only. Once an order is packed or shipped, our standard returns policy applies.

All deliveries are tracked. If delivery is confirmed by the courier photography, claims for non-receipt will not be eligible for a refund.

If your hamper has arrived damaged, please email us at orders@edentreatcollection.co.uk as soon as possible. Include your order number, a brief description of the issue, and clear photographs of both the damaged item and the outer packaging.

This allows us to raise the issue with our courier and arrange a resolution quickly. All damage must be reported within 48 hours of delivery so we can assist effectively.

If you’ve received a gift and would like to return it, please ask the original purchaser to contact us at orders@edentreatcollection.co.uk. For security and refund purposes, returns must usually be arranged through the original customer account.

Once approved, please return the item to the following address:

EDEN & CO Returns
Unit 1, Estune Business Park
Long Ashton
Bristol
BS41 9FH
United Kingdom

Need help with postage? We can provide a pre-paid Royal Mail label and arrange home collection (UK only). If used, £7.50 will be deducted from the final refund, which will be issued to the original payment method.

If your parcel is returned to us due to a delivery issue - such as an incorrect address, missed delivery attempts, or failure to collect from a depot - we’ll contact you to arrange redelivery.

In these cases, a £7.50 redelivery fee will apply, and any delays caused by address or access issues are the customer’s responsibility.

If the delivery address was incorrect and the parcel cannot be returned to us, we’re unable to offer a refund. Please double-check your delivery details carefully at checkout.

We advise you check the product page, as the product quantity varies between hampers.

All products are safely packaged within a premium quality EDEN Treats branded hamper, with gift card featuring a choice of preset occasion messages.

Luxury paper protective filling is included within to protect the hamper contents, and add to the excitement.

We do not include receipts or pricing in any orders. If you require a VAT receipt please email us.

All our hampers are despatched inside a bespoke double-wall branded outer, with EDEN & Co branding.

Please see below:

• Signature Hampers measure 30cm x 23cm x 10cm and weigh approx 2.5kg - 3kg.
• Cocoa Hampers measure 30cm x 23cm x 10cm and weigh approx 1.5kg - 2kg.
• Grand Hampers measure 45cm x 35cm x 15cm and weigh approx 4kg.
• Prestige Hampers measure 45cm x 35cm x 15cm and weigh approx 4kg - 5kg.
• Gift Tubes measure 20cm x 12cm x 6cm and weigh approx 0.5kg - 1kg.

We offer the finest in artisan food & drink products, sourced directly from noteworthy and award-winning independent producers, with the occasional classic too. Contact us for a full list of our latest menu ingredients.

Our product ingredients list can be viewed on the specific gifts page.

Yes, all the hamper products are completely vegan; they do not contain any meat, dairy, eggs or fish.

As standard our hampers DO NOT contain alcohol, however if you wish to add this your hamper will no longer be Halal friendly.

At this time we do not provided a guaranteed ‘Nut or Soy Free’ hamper. However, please contact us directly regarding your requirements, as we do stock many products which do not contain nuts or soy and may be able to assist you.

No, we do offer "gift wrap". However, every item i s"gift ready" within it's luxury presentation hamper.

To add the optional alcohol choices, you must be at least 18 years of age.

Should you wish to customise our hampers for corporate, bespoke or bulk orders please contact us to discuss. We can support a range of options and customisations, including Personalised, Branded Gift Sleeves Marketing, Branded Inserts, etc.

We can provide a tailored quote for orders of 25 or more across our Hampers range. Please contact us for more information.