Below is a list of the questions we are most frequently asked.

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  • Delivery & Returns
  • Packaging & Products
  • Corporate & Large Volume Orders
  • Delivery to Europe
  • Delivery to USA & Rest of World

Need Help?

If you have an issue or question that requires immediate assistance, please reach out to us at orders@edentreatcollection.co.uk. We'll aim to get back to you the same working day.

Delivery & Returns

We value consistency and punctuality, which is why we only use the best-in-class couriers.
  • Standard Delivery: 1-2 working days from dispatch.
  • Express Delivery: Next working day, from dispatch. 1-hour delivery window & optional inflight changes available in case of emergencies.
  • Saturday Delivery: All the benefits of express delivery, with a premium Saturday delivery slot.
In the majority of cases you can expect your order delivered by DPD. When required Royal Mail is our secondary courier.

Enter your mobile number at the checkout to receive real-time DPD SMS notifications or login to your account area to find your tracking details.

We will attempt to deliver again the next working day. Alternatively, you can rearrange your delivery using the tracking details provided. If you are not able to receive your order, we advise a secure and sheltered safe place is provided to the courier via the tracking link.

Yes. If your order has not yet been accepted/processed, we can amend this for you at no additional charge. If your order has been processed and/or despatched but has not yet reached the day of delivery, we can amend this for a fee of £7.50. Please contact us immediately if you require assistance.

Yes, if your order has not yet been processed/accepted, we can delay it until the date required. If your order has been processed/accepted you can delay it via the tracking link for up to 7 days (this must be done before the day of delivery).

Yes. Please select the delivery date during the purchase process or add it as a note in your order basket.

Yes, you can. Unopened returns can be made for free within 7 days of receipt.

To return your order simply follow these steps:

  1. First, notify us by email that you wish to return your order
  2. Next, select which website your order was purchased from using the links below. (If you're unsure check the reverse of your delivery insert or drop us an email with the order number).
  3. Then, complete the online return form and print your Royal Mail postage label.
  4. Drop your order at your local Royal Mail Depot or Arrange a Free Collection via the Royal Mail website.
  5. Upon return, we will provide a refund via the website and payment method used to purchase. Please allow 7-10 working days.
Select the platform your order was placed on: Please note, returned orders must be made in the same new condition they are delivered, and confirmation of your intention to return must be made within 7 days of receipt. We reserve the right to decline returns outside of these terms or apply a restocking fee.

Please email us at orders@edentreatcollection.co.uk immediately with your order number, a description and photographs of your damaged hamper. Will will liaise with you directly to resolve. All damaged items must be reported within 7 days of receipt.

Packaging & Products

We advise you check the product page, as the product quantity varies between hampers.

All products are safely packaged within a premium quality EDEN Treats branded board hamper, with optional gift sleeve featuring a choice of preset occasion messages.

Luxury paper ruffles are included within to protect the hamper contents, and add to the excitement. Plus a 6x4" Gift Card.

All our hampers are despatched inside a bespoke double-wall cardboard outer, with EDEN Treats tape.

Please see below:

  • Artisan Hampers measure 30cm x 23cm x 9cm and weigh approx 1.5kg - 2kg.
  • Deluxe Hampers measure 45cm x 35cm x 15cm and weigh approx 4kg - 5kg.
  • Gift Tubes measure 20cm x 12cm x 6cm and weigh approx 0.5kg - 1kg.

We offer the finest in artisan food & drink products, sourced directly from noteworthy and award-winning independent producers, with the occasional classic too. Contact us for a full list of our latest menu ingredients.

Our product ingredients list can be viewed below:

Yes, all the hamper products are completely vegan; they do not contain any meat, dairy, eggs or fish.

As standard our hampers DO NOT contain alcohol, however if you wish to add this your hamper will no longer be Halal friendly.

At this time we do not provided a guaranteed ‘Nut or Soy Free’ hamper. However, please contact us directly regarding your requirements, as we do stock some products which do not contain nuts or soy and may be able to assist you.

We work directly with independent suppliers, some are accredited, others may not yet have accreditation with the Vegan Society. However, we strictly request all suppliers confirm their products are suitable for Vegans.

Yes, we offer a range of gift sleeves with preset messages. These are fully recyclable.

To add the optional alcohol choices, you must be at least 18 years of age.

Yes. Please add this to the order during the purchase process. This will be printed on the order insert. You will also receive a blank gift card. We also offer Video messages.

Corporate & Large Volume Orders

Should you wish to customise our hampers for corporate, bespoke or bulk orders please contact us to discuss. We can support a range of options and customisations, including Personalised, Branded Gift Sleeves Marketing, Branded Inserts, etc.

We can provide a tailored quote for orders of 25 or more across our Hampers range. Please contact us for more information.

Delivery to Europe

You will soon be able to ship to Spain, France, Italy, Germany, Holland, Sweden, and many other EU countries from the standard checkout. However, at this time, due to EU shipping regulations, we currently request you contact us to discuss your order requirements prior to completing your order. We will then be able to advise and tailor your order accordingly.

Delivery to USA & Rest of World

You will soon be able to ship to USA, Canada, UAE, Asia and many other areas and countries from the standard checkout. However, at this time, due to international shipping regulations, we currently request you contact us to discuss your order requirements prior to completing your order. We will then be able to advise and tailor your order accordingly.
Still looking for answers? Contact Us